Support · A0000011

Support for Great Chess

Troubleshooting guidance and a direct support contact for the reviewed release.

Version 1.0 (1)Email supportPrivacy-conscious diagnostics

Before contacting support

Confirm the app version and iOS/iPadOS version.
Restart the affected workflow and note exact steps, expected result, and actual result.
Check relevant iOS permissions and network access only when the feature needs them.
Do not send private documents, saved content, photos, sensor recordings, or complete calculation history unless essential and intentionally redacted.

Contact

Include the app name, version 1.0 (1), device model, OS version, reproducible steps, and whether the issue persists after relaunch. Screenshots should be cropped or redacted to remove private content.

Common checks

For missing permission-based behavior, review the app's permissions in iOS Settings.
For an unavailable privacy-options control, confirm network access and try again; regional consent availability is controlled by the consent platform.
For local data concerns, use available in-app deletion/reset controls before reinstalling.
For a crash or data-loss concern, preserve a backup before destructive troubleshooting and describe the last successful action.

Scope

Source-aligned review completed against Great Chess 1.0 build 1. The unverified third-party USDZ asset was removed and replaced with original procedural SceneKit geometry in the remediated package.